ServiceNow Developer – AI and Hyperautomation

• Develop, integrate, and implement solutions on the ServiceNow platform, focusing on hyperautomation and Artificial Intelligence
• Create complex workflows and integrate enterprise ecosystems using Script Includes, Business Rules, Client Scripts, UI Actions, and Flow Designer
• Implement and monitor Generative AI capabilities (Now Assist) across the ITSM, CSM, HRSD, and Creator modules, applying Prompt Engineering
• Create, train, and fine-tune Machine Learning models (Predictive Intelligence) for automated ticket routing and incident prevention
• Develop conversational flows in Virtual Agent, integrating NLU and LLMs for intelligent self-service
• Implement and optimize AI Search for self-service portals (Service Portal / Now Experience)
• Connect ServiceNow to external LLM services (Azure OpenAI, OpenAI, Vertex AI, Anthropic) via IntegrationHub and REST/SOAP APIs
• Ensure data and AI governance aligned with CSDM/CMDB architecture

• Solid experience with core development on the ServiceNow platform (Script Includes, Business Rules, Client Scripts, UI Actions, and Flow Designer)
• Hands-on experience with native AI capabilities in the ecosystem (Now Assist, Virtual Agent, NLU, or Predictive Intelligence)
• Strong command of integrations through IntegrationHub and REST/SOAP APIs
• Bachelor’s degree or higher
• 3–5 years of professional experience
• ServiceNow partnership experience (e.g., Altar, OPA) is a plus
• Experience with Now Assist for Creator and AI Search is a plus

• Medical and dental plans
• Life insurance
• Meal and food allowances
• Transportation allowance
• Discount Club
• Access to Wellhub (gyms) and Mente Tranquila
• Discounts on Positivo products
• University partnership