Bilingual Immigration Intake Coordinator – English, Spanish

• Coordinate the Intake team, ensuring every Qlead is fully collected and logged in CampLegal within 24 hours
• Oversee deadline compliance and quality standards, reviewing the team's work and correcting deviations promptly
• Prepare and review actionable pre-consultation notes covering immigration status, documentation, qualifying factors, hardships, and relevant history
• Identify and propose process improvements
• Train the team and raise the overall standard of work
• Collaborate closely with the Client Intake team, providing direction and guidance to ensure consistency from Qlead to active client

• Prior experience leading or coordinating a team, overseeing day-to-day work, deadline compliance, and the quality of information collected
• Proven experience collecting client information completely and accurately ahead of each consultation
• Strong attention to detail and sound judgment to review the team's work, catch errors or gaps, and identify areas for process improvement
• Excellent communication skills to give feedback and direction to your team and ensure clear, actionable pre-consultation notes
• Ability to work under pressure, managing multiple cases and people at once while maintaining a professional, resilient attitude
• Flexible schedule and willingness to work various shifts as needed

• Ongoing professional development to keep growing your skills and advancing your career
• A dynamic, challenging work environment where your talent will be recognized and rewarded
• The chance to make a meaningful difference — helping people achieve their dreams of a better life in the United States
• Paid Time Off after twelve months