Bilingual Client Intake Specialist, Mandarin & English

• Serve as the primary point of contact for client calls, emails, and social media inquiries
• Provide professional Mandarin-English bilingual support
• Screen inquiries, identify client needs, schedule consultations, and guide prospective clients through intake
• Build rapport with clients, follow up on inquiries, and support lead conversion into retained clients
• Meet monthly sales and consultation targets
• Manage calendars, inboxes, communications, and deadlines
• Provide day-to-day operational support to the management team
• Maintain accurate client records in CRM systems, including interactions, follow-ups, and intake progress
• Liaise with clients, business partners, and third parties
• Collaborate with attorneys and team members to ensure efficient workflows and client satisfaction
• Complete a possible short video assessment simulating a role-specific scenario during the application process

• Minimum of 2 years of experience in client relations, customer service, administrative support, or a related role (required)
• Bachelor's degree in communications, business administration, or related field preferred
• Fluent in Mandarin and English, both written and verbal (required)
• Prior experience with a U.S.-based law firm, preferably specializing in immigration law (highly preferred)
• Familiarity with CRM software, virtual communication tools, and scheduling applications
• Proficiency in Microsoft Office Suite, email management systems, and virtual collaboration tools
• Strong interpersonal skills, attention to detail, and ability to multitask
• Reliable internet connection and dedicated home office setup
• Familiarity with communicating through RedNote, WeChat, Facebook, Instagram, WhatsApp, and LinkedIn
• Availability for standard working hours of 8:00 AM to 5:00 PM Pacific Time, or alternative shifts to accommodate the time difference

• Comprehensive training to set you up for success in your role
• Ongoing opportunities for professional development and career advancement
• Collaborative and empowering culture within a global team
• Fully remote position based in Asia
• Flexible scheduling to support productivity and work-life balance
• Work from the comfort of your home with no commute
• Holiday pay for all U.S. federal holidays observed by the firm
• Performance-based bonuses to reward your contributions
• Periodic remuneration reviews to ensure fair and competitive compensation
• Supportive, growth-oriented, collaborative, and empowering culture
• Environment encouraging innovation and continuous learning