I&A Consultant

• Provide onsite and remote consulting and educational initiatives for Intuitive medical technology, instruments, and accessories
• Implement and maintain best-practice solutions through standardization, efficiency, staff training, and cost containment
• Work with hospital stakeholders and Intuitive Ecosystem partners, including leadership, Sales, Advanced Failure Analysis, Marketing, Customer Services, and Tech Support
• Independently manage the assigned territory, work time, and schedule
• Conduct consulting and educational initiatives with strategically targeted customers
• Deliver staff training and consultation on program readiness, standardization, efficiency, and remediation
• Support complex, extended customer engagements and formulate customized solutions and recommendations
• Identify customer needs and opportunities, prioritize solutions, and gain stakeholder alignment
• Track progress and communicate customer status according to agreed recommendations
• Collaborate with sales and failure analysis partners on customized customer assistance
• Define, measure, and optimize the quality, effectiveness, and efficiency of Genesis programs
• Run reports and analyze data to prepare for customer engagements
• Support Genesis and Intuitive events and conferences, both in-person and virtual
• Establish and achieve Genesis implementation goals with cross-functional teammates
• Report customer complaints to appropriate internal parties
• Act as a Medical Device Consultant (Medizinprodukteberater) in Austria and Germany after appropriate training, providing guidance on proper handling of Intuitive medical devices
• Perform ad-hoc tasks assigned by management

• B.S./B.A. degree preferred or equivalent biomedical training, Life Science, or technical equivalent
• 5+ years of documented professional experience in healthcare/hospital management
• National Certification preferred according to regional requirements
• Detailed knowledge of regulations, standards, and guidance in reprocessing reusable medical devices (ISO, MDR, etc.)
• Experience or working knowledge of the use and/or reprocessing and regulations of complex medical devices
• Excellent mechanical aptitude and problem-solving skills
• Proven ability to work effectively and drive results as part of a team
• Excellent communication and interpersonal skills, with ability to present to varying group sizes
• Ability to excel in a high-energy, fast-paced environment
• Willingness to be flexible with work hours
• Business acumen and ability to understand the business needs of CSSD and OR
• Ability to deliver consistent and effective communication across organizational levels
• Ability to plan, organize, and oversee highly complex and strategic assignments involving multiple teams and individuals
• Fluent in English and local language as required
• Ability to travel overnight up to 70%
• Must complete appropriate training to act as a Medical Device Consultant (Medizinprodukteberater) in Austria and Germany, as required by law

• Remote work arrangement; onsite attendance when requested by the leader
• Professional development and long-term growth support
• Equal employment opportunities and protection from discrimination and harassment