Client Support Representative

• Answer, screen, and route incoming calls to the appropriate team member
• Take and relay messages or transfer calls to voicemail when staff are unavailable
• Log phone calls and upload documents into the online document management system
• Provide clerical support, including faxing, copying, and file organization
• Maintain regular communication with clients and respond to questions
• Obtain insurance coverage information in a timely manner
• Follow up on medical treatment and confirm continuity of care
• Request and obtain medical records and billing statements from providers
• Communicate with insurance companies regarding treatment status
• Update adjuster information in the system
• Perform additional administrative and case-related duties as assigned
• Support The Ward Law Group, an award-winning personal injury law firm, in helping injured clients navigate their cases

• Professional fluency in both English and Spanish, including strong written and verbal communication skills
• Experience in plaintiff personal injury law firms, medical offices or healthcare scheduling, legal intake or case support, call centers with high-volume inbound calls, or virtual assistant roles supporting U.S. businesses
• Experience with CRM or case management systems such as Litify, Filevine, SmartAdvocate, or Clio
• Full-time availability for a 40-hour workweek
• Ability to work a schedule that may include one weekend day depending on business needs
• Independent contractor engagement
• Contractor must supply own equipment, software, internet connection, and workspace
• Computer meeting minimum specifications: Windows 11 with Intel i5 8th generation or newer/equivalent, 16 GB RAM, 256 GB SSD; or macOS 14 Sonoma or newer with Apple Silicon or Intel i5, 16 GB RAM, 256 GB SSD
• Device must be used solely by the contractor
• Internet with minimum 30 Mbps download, 15 Mbps upload, latency under 100 ms, and private password-protected network
• USB noise-cancelling headset with microphone
• Webcam capable of clear video
• Full-disk encryption, automatic security updates, screen lock after no more than 10 minutes idle, and active endpoint protection software
• Applicant data must be stored only in firm-designated systems
• Must be legally able to work as an independent contractor in Colombia

• Full-time availability for a 40-hour workweek with two days off
• Remote work arrangement
• Contractors supply their own equipment and workspace
• No paid time off, healthcare, retirement, or other employee benefits are provided