German-Speaking POS, Technical Support Specialist

• Provide professional support via phone, email, and ticketing systems
• Assist customers with card payment terminals, POS devices, and ATMs
• Support terminal installations, replacements, activations, and configurations
• Troubleshoot technical issues, connectivity problems, and payment-related error codes
• Resolve customer inquiries efficiently while meeting SLA targets
• Escalate complex technical issues to the appropriate teams when necessary
• Maintain accurate documentation in the ticketing system
• Handle portal access requests and perform selected back-office activities
• Serve as the first point of contact for merchants and business partners
• Deliver fast, efficient, and high-quality technical support

• Fluent German (C1) and English (B1 or higher)
• Previous experience in customer service or technical support
• Strong interest in technology and troubleshooting
• Excellent communication and problem-solving skills
• A customer-focused mindset with the ability to thrive in a fast-paced environment
• Comfortable working with phone, email, and ticketing systems
• Experience in the payments, POS, banking, or financial services industry is a nice-to-have
• Basic knowledge of Microsoft Excel and ticketing platforms is a nice-to-have
• Must be able to work rotating shifts between 09:00 and 21:00
• Must work a five-day work week based on a scheduled roster

• Competitive salary with a performance-based bonus
• Permanent employment contract
• Food vouchers
• Additional health and life insurance
• 21 days of paid annual leave
• Fully paid onboarding and professional training
• Clear career growth opportunities within an international company
• A modern, supportive, and collaborative work environment
• Employee recognition programs and team-building events
• Comprehensive training and ongoing support