Training Coordinator

• Design, maintain, and update training content and resources
• Support counselors across Trevor’s crisis services programs with industry best practices
• Coordinate, facilitate, and support year-round training for a high volume of trainees
• Facilitate workshops, role-plays, shadow sessions, and related trainee activities
• Support day-to-day training team operations
• Identify professional development and continuous learning opportunities for counselors
• Respond to written inquiries in a timely manner
• Maintain accurate trainee progress and performance data across multiple platforms
• Communicate with team members and leadership to identify training needs and improvement opportunities
• Participate in at least one 4-hour direct service shift per month as a crisis counselor
• Collaborate across teams to align training programs with organizational goals
• Evaluate training programs, analyze training data, and continuously improve programs
• Assist with special projects, administrative tasks, and reports
• Contribute to The Trevor Project’s mission of suicide prevention and crisis intervention for LGBTQ+ young people

• 3 years of relevant experience designing and facilitating training or educational programs
• Proficiency in computer tools and online training platforms (LMS & MOOCs)
• Ability to create effective training materials, manuals, and visual resources using Articulate, Adobe Captivate, iSpring, and Canva
• Excellent oral and written communication skills in Spanish and English
• Ability to work collaboratively with multidisciplinary teams
• Empathy and sensitivity to address issues related to trauma and consent
• Commitment to confidentiality and ethical handling of confidential information
• Experience in team management or leadership
• Experience handling crisis situations or providing emotional support
• Sensitivity to issues and challenges faced by LGBTQ+ youth in crisis
• Experience measuring the impact of training programs and collecting data for continuous improvement