Fraud & Risk Associate

• Investigate refund and chargeback abuse across accounts, payment methods, and purchase behaviour
• Investigate exploits and economy abuse, including unauthorized trading, bots, and manipulation of in-game systems
• Handle account takeover cases end to end, including containment, account security, and player recovery support
• Review identity and age verification cases and take appropriate action
• Use admin panels, logs, device and session data, and payment records to determine what happened
• Document decisions and supporting evidence
• Escalate cases exceeding authority or involving significant financial or reputational exposure
• Handle Trust & Safety escalations, including ban appeals, player safety reports, and policy violations
• Identify recurring fraud patterns and automated detection errors
• Coordinate with Payments, Support, and external providers
• Improve SOPs, macros, and internal documentation

• 2+ years in fraud investigation, risk analysis, payment operations, KYC/AML, account security, trust and safety, or a closely related field
• Strong investigative instinct and evidence-based decision-making
• Comfort working with transaction data, logs, and account histories
• Good judgment in ambiguous situations
• Fluency in English and Portuguese, with clear written communication
• Comfort with admin panels, CRMs, ticketing systems, and internal tools
• Genuine interest in games
• Ability to work independently in a fully remote environment
• Availability to work assigned day or night shifts as required
• Reliable high-speed internet, electricity, and a suitable workstation
• Previous experience in a mobile, online, or live-service game is nice to have
• Experience with chargeback and dispute processes or payment providers is nice to have
• Experience investigating account takeover, phishing, or credential theft is nice to have
• Familiarity with identity verification providers and age assurance workflows is nice to have
• Certifications such as CFE or CAMS are nice to have
• Experience with SQL or working with data to investigate at scale is nice to have
• Background in trust and safety, content moderation, or player support is nice to have