Strategic Account Executive

• Manage and expand important customer accounts, including high-growth technology, retail, eCommerce, insurance, and fintech companies
• Develop, drive, and execute account strategy to deliver revenue, gross margin, and gross profit results
• Partner with Twilio teams to identify new revenue opportunities within the account portfolio
• Serve on a cross-functional account team with product, finance, support, and services representatives
• Run disciplined forecasts, achieve goals, and present guidance to executive management
• Run consultative sales cycles with large customers through discovery, listening to customer needs, and championing customer perspectives internally
• Protect and grow Twilio’s communications business across assigned customers in South East Asia or South Asia
• Drive upsell and cross-sell sales cycles for Twilio messaging, voice, and email services

• More than 5 years of combined experience in major account or strategic sales, managing or leading quantitative, highly analytical products and solutions for customers
• Experience supporting South East Asia or South Asia territories
• Accountability for relationship management, cross sells, upsells, and solutions consulting
• Comfort working with business and highly technical leaders
• Analytical account development strategy using data to find opportunities and prove value
• Demonstrated track record managing business forecasts and financial models using MEDDPICC
• Entrepreneurial mindset with appetite to define processes and build programs
• Proven track record developing, growing, and delivering revenue and gross profit results, especially for large-scale and enterprise customers in Asia
• Excellent verbal and written communication skills
• Bachelor’s Degree or equivalent years of experience
• CDP and CPaaS experience is highly desirable
• Experience selling SaaS/CPaaS/CDP solutions to technical and business audiences
• Understanding of the customer experience (CDP + CPaaS) business model
• Experience managing high-tech South East Asia enterprises

• Competitive pay
• Generous time off
• Ample parental leave
• Ample wellness leave
• Healthcare
• Retirement savings program
• Volunteering and donation support
• Remote-first work arrangements
• Ad-hoc in-person team gatherings, functional off-sites, or customer meetings
• Approximately 30% travel opportunities for customer and team relationship-building