Senior Onboarding Specialist

• Oversee and coordinate multiple projects comprising a program from the Plan Phase through the Deployment Phase
• Initiate program structure and activities, recommend project management requirements, evaluate project plans, and manage issues and risks across projects
• Oversee rollout of multiple programs across multiple sites
• Coordinate program communications and compile project information for reviews
• Promote governance compliance with the project management team
• Mentor project team members
• Participate in business case justification specializing in information technology
• Manage the lifecycle of multiple key information solutions
• Decompose programs into time-phased projects and prioritize key deliverables
• Define project goals and objectives and identify customer and resource requirements
• Develop program/project budgets and track incurred and projected expenses against plans
• Develop and manage integrated program plans and ensure resources are committed and engaged
• Identify program metrics, milestones, and risks
• Prioritize resource allocation and manage cost, schedule, and resource variances
• Produce project documentation and establish/maintain project information systems
• Monitor and control projects and manage key decision points
• Communicate effectively at Global, Regional, and Area levels
• Ensure deliverables are produced and obtain partner sign-offs
• Clarify partner roles and responsibilities
• Review program documentation for completeness and accuracy
• Conduct post-implementation reviews and communicate results
• Establish ownership of enterprise-wide issues
• Organize and coordinate cross-functional resources
• Manage implementation of global business solutions
• Virtually manage internal organizations to achieve tight schedules
• Ensure successful project closures with positive CSAT surveys from customers
• Perform other corresponding duties and tasks as directed by the employer

• Bachelor's Degree in any Stream
• Minimum 5 years of related experience in Program management / coordination / relevant LOB
• Strong oral and written communication skills, including email proficiency (i.e., Exchange)
• MS Project, MS Excel, Visio and MS Access competency
• Teamwork skills appropriate to all levels of the organization
• Proven direct experience working with customers
• Financial technology (hardware and software) experience is a plus
• Offers of employment are conditional upon passage of screening criteria applicable to the job

• Full-time employment
• Equal-opportunity employment