Senior Manager, Global Coverage

• Manage a team of Project Managers at various skill levels
• Utilize Cint’s proprietary software to create and manage research surveys related to advertising effectiveness or professional services
• Act as the first point of escalation for team members regarding platform issues, client concerns, and impactful project-scope changes
• Develop a robust understanding of the Market Research and Digital Advertising industries and how Cint solves challenges using technology
• Support the team in managing multiple concurrent projects while ensuring high quality across studies
• Compile and extract data from proprietary software, Microsoft Excel, Power BI, Salesforce, Qualtrics, and other sources for internal and external clients
• Coordinate with Sales Directors, Account Management, Product, and Finance for seamless project execution and continued product development
• Work independently with effective time management
• Develop strong relationships with external clients, anticipate needs, and ensure high customer service while adhering to budgets
• Understand project needs, recommend optimal solutions, and coordinate internal teams and external partners to deliver projects on time and within budget
• Participate in rotational shifts to support 24×7 customer coverage
• Coach and develop team members, lead strategic projects, and collaborate cross-functionally to improve operational efficiency and diversify the coverage portfolio

• BA/BS Degree
• Minimum 8 years of customer-facing experience with proven ability to manage multiple complex projects under tight deadlines
• Minimum 5 years of experience managing, growing, and scaling teams
• Proficient in Google Suite, Excel, Word and PowerPoint
• Strong work ethic with a self-motivated mindset and drive to achieve goals
• Detail-oriented, self-starter who is eager to learn new skills and concepts
• An innate sense of accountability, ability to provide proactive and thoughtful feedback
• Top quality ability in written and oral communication in English; additional languages are highly beneficial
• Knowledge of the online market research ecosystem
• Knowledge of programmatic sampling
• Survey design experience in Qualtrics, Survey Monkey, etc.
• Market Research coursework or experience
• Microsoft Excel certification
• Statistical knowledge or working knowledge of SPSS, STATA, SAS

• Competitive salary, commensurate with experience
• Comprehensive training and opportunities for professional growth and promotion
• Worldwide exposure to the biggest companies in the market research industry
• Company-provided laptop and other facilities to enable work from home