Senior IT Security

• Manage and resolve Cloudflare WAF-related incidents, service requests, and change requests through ServiceNow
• Handle daily operational tickets within defined SLA targets
• Perform root cause analysis for security incidents and application access issues
• Coordinate with Application, Infrastructure, Network, and Security teams for issue resolution
• Participate in major incident calls and provide technical support during outages
• Monitor Cloudflare security events, alerts, and dashboards
• Investigate and troubleshoot blocked traffic, false positives, and application functionality issues
• Fine-tune Cloudflare Managed Rules, Custom Rules, Rate Limiting Rules, and Bot Protection policies
• Review WAF logs and security analytics to identify threats and recommend improvements
• Support onboarding and offboarding of applications to Cloudflare
• Implement approved changes through ServiceNow change management processes
• Deploy and validate WAF policy updates, ACL changes, SSL certificate modifications, and DNS updates
• Perform pre-production and post-implementation validation
• Support planned maintenance and production cutovers
• Troubleshoot application connectivity, DNS resolution, SSL/TLS certificate, and Cloudflare Tunnel issues
• Analyze HTTP/S traffic, network traces, and Cloudflare logs for problem resolution
• Create and manage WAF rules, firewall policies, IP lists, rate limits, and bot mitigation controls
• Support DDoS protection configurations and attack mitigation activities
• Implement security baselines and approved exception requests
• Ensure Cloudflare configurations comply with organizational security standards
• Monitor service health and security posture of protected applications
• Prepare weekly and monthly operational reports
• Track onboarding status, incidents, change success rates, and attack mitigation metrics
• Maintain operational dashboards and KPI reporting
• Maintain operational runbooks, SOPs, and knowledge base articles
• Update architecture diagrams and support documentation
• Participate in security reviews, audits, and compliance activities
• Support risk assessments and security exception processes

• Strong knowledge in Cloudflare WAF
• Hands-on experience with ServiceNow Incident, Request, Problem, and Change Management
• Experience supporting Cloudflare WAF in a 24x7 enterprise environment
• Strong troubleshooting skills for DNS, SSL/TLS, HTTP/S, Load Balancing, and Application Security
• Familiarity with Cloudflare WAF, DDoS, Bot Management, Zero Trust, and Cloudflare Tunnels
• Experience working with Azure, AWS, on prem, and enterprise application environments
• English language required
• Security clearance not required

• Extension option: Yes
• 100% scope
• 100% remote work