Customer Service Specialist – E-Commerce

• Process customer complaints
• Issue credit notes or arrange replacement deliveries
• Document complaint cases and prepare statistics
• Collaborate cross-functionally with Procurement and Sales to develop corrective actions
• Handle objections and appeals
• Monitor ongoing cases

• Completed commercial vocational training
• Proficient user knowledge of MS Office products
• Structured, goal-oriented, and reliable approach to work
• Strong organizational skills, resilience, and a cross-departmental mindset
• Full-time, 40 hours per week

• Friendly company culture with flat hierarchies and short decision-making processes
• Dynamic, young team
• Flexible working hours
• 100% remote work from anywhere in Germany
• Varied responsibilities with a high degree of autonomy and room for your own ideas
• Work in a crisis-resistant industry
• 30 days of vacation plus special leave
• Vacation and Christmas bonuses
• Corporate benefits
• Professional development opportunities
• Team events