Account Manager – E-commerce

• Manage assigned clients and their e-commerce stores
• Plan, brief, monitor, and execute email, SMS, pop-up, and flow marketing campaigns
• Manage client-agency relationships and maintain productive communication
• Develop and execute marketing strategies to drive conversions, sales, and revenue
• Lead Copywriters, Designers, and Account Managers’ Associates
• Outline campaign calendars, brief campaigns, delegate creative work, and oversee timely delivery
• Monitor campaign performance and improve email marketing results
• Respond promptly to client requests and troubleshoot satisfaction or campaign issues
• Lead and attend regular client meetings
• Collect and analyze consumer demographic and trend data
• Set weekly goals and report campaign performance, including revenue, A/B testing, and optimization measures
• Collaborate with the Service Department to maintain work standards and meet client KPIs
• Manage client churn and implement retention strategies
• Act as liaison between clients and cross-functional teams for new services and products
• Identify opportunities to expand services and create targeted upselling campaigns
• Research industry best practices and present findings to Account Managers’ leadership
• Assist with internal service-related needs
• Participate in Account Managers’ group calls and training sessions
• Report to the Account Managers’ Leads, Head of Account Managers, and Service Director

• At least 12 months of experience working in a digital marketing role
• At least 6 months of experience in email marketing
• Proven success in a leadership role, especially leading creative teams
• Ability to work independently while maintaining work standards
• High accountability, responsiveness, and ability to meet deadlines
• Problem-solving, critical-thinking, and analytical skills
• Growth- and results-driven mindset
• Excellent interpersonal, communication, and presentation skills
• Ability to learn and adapt quickly
• Excellent time management, focus, productivity, and efficiency
• Familiarity with Slack, Hubstaff, Asana, Klaviyo, and Google Workspace Suite
• Familiarity with email marketing, e-commerce, or Klaviyo is advantageous
• Availability and responsiveness Mondays to Fridays between 3–6 PM BCN time
• Ability to work 30–35 hours per week, approximately 140 hours per month
• Stable internet connection and a laptop or PC
• Ability to attend virtual video conferences
• Fluency in English, with excellent verbal and written communication skills
• Openness to receiving and giving constructive feedback
• Contractor status after signing a non-disclosure agreement
• Exclusivity agreement preventing similar work while working for Hustler Marketing

• Full-time commitment with a fixed-rate monthly salary paid in USD
• Trial-and-adaptation period for the first two months paid at full rate
• Regular performance reviews every 9–12 months, with the first after 3–6 months
• Re-evaluation of the role and workload after 6–12 months