Customer Service Advisor

• Process customer orders received via email
• Respond to quotation enquiries
• Collaborate with team members to escalate larger enquiries to the Quoting team
• Provide accurate delivery time information to customers
• Log and track customer complaints and queries in NetSuite
• Address web enquiries and resolve customer issues promptly and efficiently
• Create positive customer experiences and maintain customer relationships
• Work with the internal team to ensure timely delivery of services and meet client expectations

• Strong written and verbal English communication skills
• Customer-focused, professional, and solution-oriented approach
• High attention to detail
• Strong organizational and time-management skills
• Ability to manage multiple tasks and priorities efficiently
• Ability to manage routine customer requests independently and recognize when escalation is required
• Self-motivated and capable of working independently in a fully remote environment
• Willing and available to work UK business hours based on the agreed Philippine Time schedule
• Experience in customer service, order processing, e-commerce, logistics, BPO/shared services, trade/construction/wholesale customer service is advantageous
• Empathetic, patient, proactive, dependable, adaptable, positive, approachable, and collaborative

• Secure legal employment through RecruitGo’s Employer of Record services
• Full-time remote setup
• Diverse challenges and engaging work
• Supportive team collaboration
• Inclusive and diverse workplace
• Competitive package
• Career growth opportunities
• Hiring process fully supported from application to onboarding