Customer Service Representative

• Establish a reassuring first-minute experience for homeowners seeking technology support
• Answer, screen, and forward telephone support requests to the appropriate Technology Specialist
• Handle frustrated homeowners and new clients during critical support moments
• Guide non-members through support options and enroll them in appropriate membership packages without high-pressure sales tactics
• Maintain the web-based ticketing system and accurately document support events and client data
• Serve as a critical communication hub for the internal team

• Genuine enthusiasm for customer support and human connection over scripts
• Ability to detect confusion or stress in a caller's voice and dynamically adjust tone
• Impeccable attention to detail
• Self-starter mentality
• Prior hospitality, retail, or care-based experience is a nice-to-have
• Familiarity with CRM or ticketing software is a nice-to-have
• Passion for consumer technology and desire to learn about a unique, growing field is a nice-to-have
• Must be available for full-time, 40-hour-per-week shifts on weekdays and weekends between 7:00 AM and 10:00 PM EST
• Headset and separate monitor are required

• Remote work-from-home environment
• MacBook laptop provided
• Comprehensive position training