Solutions Support Engineer

• Deliver expert-level technical support across the Wiz cloud-native security platform
• Investigate and resolve customer issues across cloud security posture management, vulnerability scanning, threat detection, container/Kubernetes security, identity and access management, network analysis, and data security
• Troubleshoot cloud connector and integration failures across AWS, Azure, GCP, OCI, and SaaS platforms
• Diagnose IAM and permissions issues, network connectivity, API authentication, and scanning infrastructure problems
• Diagnose workload scanning and runtime security issues, including outpost deployment, sensor configuration, registry scanning, malware detection, and file integrity monitoring
• Analyze vulnerability findings, triage false positives, validate detection accuracy, investigate SBOM/SCA results, and assess secret detection and patch management coverage
• Support shift-left security workflows, including CI/CD scanning, IaC security, admission controllers, Kubernetes connectors, and code/version control scanning
• Design and implement AI-agent and agentic-workflow automation to improve triage accuracy and resolution efficiency
• Participate in on-call rotation for after-hours, holiday, and weekend support coverage

• 5+ years of hands-on technical experience in customer support, technical support, system administration, or a related customer-facing role
• 2+ years working with cloud platforms (AWS, Azure, GCP), including IAM, networking (VPCs, security groups, firewalls), and core compute/storage services
• 1+ years of hands-on experience deploying, managing, and troubleshooting production Kubernetes clusters and containerized applications
• Strong understanding of cloud security fundamentals: identity and access management, network segmentation, compliance frameworks, and security posture assessment
• Experience reading and debugging code in one or more of: Python, Shell, JavaScript/JSON, Java, Go, or Terraform/HCL
• Proficiency with command-line tools and Linux operating system environments
• Familiarity with the current AI landscape, including LLM architectures and integration of AI-driven tooling into technical workflows
• Applicants must have the legal right to work in Ireland without visa sponsorship
• Preferred: experience with vulnerability management, SBOM/SCA analysis, or CVE triage workflows
• Preferred: hands-on experience with threat detection, runtime security, or SIEM/SOAR integrations
• Preferred: experience building or supporting agentic workflows, RAG architectures, or AI-powered automation
• Preferred: familiarity with Infrastructure-as-Code, including Terraform, CloudFormation, and Helm, and CI/CD pipelines
• Preferred: experience with GraphQL or REST API debugging and integration
• Preferred: background in CIS, NIST, SOC2, PCI-DSS, or HIPAA compliance frameworks
• Preferred: experience with ServiceNow, Jira, or Zendesk in a support engineering context

• No specific benefits, perks, or compensation extras are stated in the posting