Travel Expenses Support Specialist

• Receive and process customer inquiries by phone, chat, e-mail and ticket system
• Provide documentation and follow-up of customer concerns
• Ensure friendly, professional, and solution-oriented communication
• Forward complex requests to 2nd level support or responsible departments
• Provide data for reports
• Meet defined service level targets (SLAs)
• Support continuous improvement of communication standards
• Participate in optimization of service processes and tools
• Give feedback to the supervisor to identify potential for improvement
• Participate in product and process knowledge training

• Completed commercial training or comparable qualifications
• Initial experience in customer service or help desk is an advantage
• Confident handling of CRM and ticket systems
• Very good knowledge of German and English
• Strong communication skills and confident appearance towards customers
• Goal-oriented, structured, and independent way of working
• Strong service and solution orientation
• Resilience and ability to work in a team

• Flexible working hours and work-from-home or remote opportunities
• Opportunities to grow your skillset and career
• Generous vacation days
• Compensation package including mental, physical, and financial wellbeing tools
• Travel industry professional perks and discounts
• Inclusive work environment where diversity is celebrated
• Reasonable and necessary accommodations