Senior Genesys Cloud PS Consultant, Genesys AI experience

• Lead discovery workshops with business stakeholders and contact center teams
• Gather, document, and prioritize business requirements
• Assess Genesys Cloud AI capabilities against business requirements
• Identify platform limitations, configuration options, and integration gaps
• Design AI-powered contact center solutions covering knowledge management, knowledge surfacing, agent assistance, interaction summarization, and virtual agents
• Configure and test Genesys Cloud features
• Build prototypes and proofs of concept
• Validate the technical feasibility of proposed solutions
• Evaluate technical architecture and integration options between Genesys Cloud AI, enterprise knowledge repositories, and internal applications
• Assess implementation effort, licensing, AI consumption, integration costs, and ongoing operational requirements
• Prepare solution assessments and recommendations
• Document findings and risks
• Present outcomes to business and technical stakeholders

• 7+ years of experience in enterprise technology consulting, solution consulting, or contact center transformation
• Hands-on experience with Genesys Cloud CX, including platform configuration and solution implementation
• Experience with knowledge bases, Architect, bot flows, or Data Actions
• Practical experience with Genesys Cloud AI capabilities
• Understanding of knowledge surfacing, semantic search, interaction summarization, agent assistance, and virtual agents
• Ability to translate business requirements into solution designs and validate recommendations through configuration, testing, or proof of concept
• Strong analytical, communication, and stakeholder management skills
• Eligibility to obtain and maintain a Government of Canada security clearance
• Experience with AI licensing, consumption models, implementation costs, and total cost of ownership is nice to have
• Certification in KCS, KMI, ITIL, or Lean Six Sigma is nice to have
• Bilingual English/French proficiency is nice to have

• Comprehensive compensation and benefits package
• Health insurance
• Language courses
• Relocation program
• Professional development opportunities
• Certification programs
• Mentorship and talent investment programs
• Internal mobility opportunities
• Internship opportunities
• Collaboration on impactful projects for top global clients
• Inclusive and supportive work environment
• Regular team-building company social events