Operations and Accounting Support Specialist

• Act as a subject-matter and platform expert for clients and their accountants
• Serve as the liaison between client executives, in-house accountants, and accounting firms
• Understand and investigate issues encountered by users
• Provide answers or solutions and escalate issues to technical teams when necessary
• Help corporate accountants and accounting firms import their data into Pennylane to facilitate migration
• Continuously develop knowledge of the product and team processes
• Receive, qualify, and resolve accounting-related requests
• Track tickets through to complete resolution
• Handle increasingly complex customer requests
• Create and update customer support resources
• Share accounting knowledge and hands-on experience with colleagues
• Relay well-substantiated customer feedback to product teams
• Identify areas for improvement and lead improvement projects

• Accounting qualification (BTS CGO, DCG, BTS Assistant de Gestion PME-PMI, Master’s in Accounting, Control and Audit [CCA], or Bachelor’s degree in Administrative and Accounting Management)
• At least 3 years of experience in an accounting firm, ideally including at least three tax seasons
• Direct experience working with a business owner is a plus
• Interest in innovative work tools and new technologies
• Self-motivated, with the ability to solve problems independently and find solutions
• Knowledge of Pennylane is a plus
• Professional proficiency in English
• Strong written communication and teaching skills
• Ability to understand and respond to customer needs, provide excellent service, and maintain strong relationships
• Ability to work independently and as part of a team
• Flexibility to adapt to the tool’s rapid evolution
• Eagerness to learn and stay up to date with product developments
• Must have the right to work in France; the company does not currently sponsor visas

• One of the best health insurance plans on the market (Alan Blue and Alan Mind)
• Meal vouchers (Swile card)
• 6 to 12 additional RTT days in addition to five weeks of paid vacation
• The opportunity to improve your English with Busuu
• A monthly budget to support working from home or in a coworking space
• A BSPCE equity package
• Access to 8,000 gyms across France and more than 300 wellness activities through Gymlib
• A Mac
• Company events, including quarterly Tech Days and an annual company retreat