Senior Analyst, Destination Insights

• Lead customers and stakeholders in understanding business objectives, gathering requirements, defining KPIs and reporting needs, and designing data-driven solutions
• Design, develop, and maintain scalable analytics products, dashboards, reports, KPI frameworks, and repeatable reporting solutions
• Analyze complex datasets to identify trends, opportunities, and actionable business insights
• Translate findings into clear recommendations, narratives, presentations, and customer-facing analytics solutions
• Work with Data and Engineering teams to define data requirements, business rules, KPI calculations, and reporting requirements
• Validate data quality, business logic, and reporting accuracy
• Present findings, facilitate discussions, provide strategic recommendations, and support solution adoption
• Collaborate with Product, Engineering, Data, Sales, Implementation, and Client Success teams
• Contribute to repeatable analytics solutions, standards, documentation, and best practices
• Preserve the confidentiality, integrity, and availability of company information assets
• Ensure employee and customer data privacy and complete required privacy training

• 5–8 years of related experience in analytics, business intelligence, or data analysis, including direct customer or business stakeholder experience
• Bachelor's degree in analytics, statistics, mathematics, business, or a related field, or equivalent practical experience
• Advanced SQL skills for querying and analyzing large datasets, investigating data issues, preparing analysis-ready outputs, and validating business logic and reporting results
• Experience with relational databases, cloud data warehouses, and multiple data sources
• Understanding of relational data structures, KPI development, reporting frameworks, and analytics/business intelligence data organization
• Hands-on experience with Tableau, Power BI, Looker Studio, Google Data Studio, or similar platforms
• Knowledge of data quality management, validation methodologies, and troubleshooting data inconsistencies
• Working knowledge of data pipelines, data transformations, and cloud data environments
• Ability to document source-data requirements, business rules, KPI calculations, reporting logic, and acceptance criteria
• Excellent communication and presentation skills for non-technical audiences
• Experience leading customer and stakeholder discovery, requirements elicitation, discussions, and translating business needs into analytical/reporting solutions
• Ability to independently manage projects and priorities from concept through delivery
• Demonstrated success partnering with cross-functional teams
• Strong attention to detail and commitment to continuous improvement
• Experience presenting analytical findings and recommendations to customers, executives, or senior business stakeholders
• Experience leading requirements gathering, stakeholder discovery sessions, and KPI definition workshops
• Proficiency with Excel, PowerPoint, and similar analytics, reporting, and presentation tools
• Experience in tourism or hospitality industry is an ideal qualification
• Experience with hospitality technologies, particularly Simpleview CRM and event and meeting technology, is an ideal qualification

• Remote-first work environment
• Employee Resource Groups
• Coffee with Mark sessions with the CEO
• Microsoft Teams communities focused on wellness, art, pets, family, and parenting
• Special guest discussions on issues impacting employees
• Inclusive, transparent, and safe workplace culture