Global Account Manager

• Manage direct sales of Flex's services to targeted accounts
• Serve as the key customer point of contact and be accountable for customer satisfaction
• Provide management with insights to evaluate sales opportunities and drive strategic account growth across EMEA
• Manage GAM/Site handshake on FOL, including MOH movement, forecast accuracy, VAM %, and IDL/DL% of VAM
• Deliver growth and maintain a Sugar Pipeline
• Manage executive-level customer relationships and resolutions
• Close commercial negotiations and client pricing changes, including recovery of labor indexing and inflationary costs
• Maximize COP and drive site focus on efficiency programs
• Manage segment relationships and information flow to develop growth through pan-Flex contribution
• Manage contract renewals, changes, and maintenance
• Support customer satisfaction and Viewpoint scoring across all sites
• Improve communication and drive best practices across multi-sites
• Ensure client programs execute to contract and hit key KPIs
• Manage E&O and claims
• Track business risks and report them to Flex business accordingly

• Bachelor's degree or equivalent experience
• Minimum of 8 years of sales/account management experience
• Experience with Flex sales CRM – Sugar and ViewPoint
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to interpret written, oral, diagram, or schedule-form instructions
• Role located in one of Flex's locations in the UK or Ireland

• A merit-based annual pay review
• Enhanced annual leave
• Employee recognition scheme and long service awards
• Referral bonus
• Volunteer days
• Group Life Insurance, including a death in service payment and access to a virtual GP service 24/7 365 days a year
• Sick pay scheme
• Cycle to Work scheme
• Enhanced maternity/paternity leave
• Flexible/Remote/Hybrid Work based on your Job Function
• Travel opportunities (role dependent)
• Employee Assistance Programme offering free access to qualified counsellors and expert advice
• On-site trained Mental Health First Aiders
• Access to various discount programs (including food, activities, gym memberships etc.)