Telesales Advisor, German

• Advise and support existing and prospective Vodafone customers through outbound sales calls
• Conduct outbound sales conversations
• Identify customer needs and provide tailored advice on Vodafone products and offers
• Build and maintain positive customer relationships while ensuring high customer satisfaction
• Identify sales, cross-selling, and up-selling opportunities
• Promote and sell Vodafone products, plans, and additional services
• Handle customer objections professionally to increase the conversion rate
• Comply with agreed quality standards, sales guidelines, and compliance requirements
• Document customer interactions and sales closures in the relevant systems
• Achieve defined sales, quality, and performance KPIs
• Contribute to the continuous improvement of sales processes and customer engagement

• Very good German language skills for telephone-based customer advice and sales
• No technical background required
• Strong sales skills and a results-oriented approach to closing deals
• Customer-focused communication
• Ability to comply with quality standards, sales guidelines, and compliance requirements
• Accurate documentation of customer interactions and sales closures in the relevant systems
• Willingness to achieve defined sales, quality, and performance KPIs

• Home office opportunity
• Fixed weekends off (Saturday and Sunday)
• Flexible working hours within our service hours
• Attractive commission plan in addition to a fixed salary
• Private health insurance
• Meal allowance via a meal card
• Life insurance
• Mobile phone allowance / flat-rate mobile phone benefit
• Ongoing training and development opportunities