Service Supply Chain Operations

• Manages customer solutions including revenue growth, key business metrics, and customer satisfaction while driving corporate strategy implementation
• Analyzes customer business strategies and future product plans to align company offerings and resources
• Serves as subject matter expert and primary point of contact for identified deliverables
• Manages end-to-end order fulfillment for sustaining program accounts
• Manages customer accounts, including revenue growth, P&L profitability, business metrics, and customer satisfaction
• Coordinates with support organizations to deliver customer service-level expectations
• Ensures customer adherence to contractual agreements and identifies options for additional ROI
• Develops customer-focused strategies leveraging product and solution offerings
• Develops strategic relationships with customers, suppliers, and peers
• Manages complex strategic accounts
• Negotiates contract changes related to customer requirements, lifecycle issues, enhancements, upgrades, and increased sales
• Manages global service logistics and service parts planning
• Supports a global network of 140 forward stocking locations and logistics across 57 countries
• Drives customer on-time delivery SLAs for next-business-day and 4-hour service orders while maintaining cost goals
• Executes service parts planning strategies for new buy and repair to maximize part availability
• Oversees process improvements with third-party repair partners and logistics providers
• Performs other duties as assigned

• Typically 8+ years with bachelor's or equivalent
• Bachelor's degree or equivalent experience from which comparable knowledge and job skills can be obtained
• Must manage global accounts
• May require an Engineering, Computer Science or equivalent technical education
• Proficient in all Microsoft Office products (Excel, Word & PowerPoint)
• Highly skilled in utilization of ERP systems
• Strong service logistics and planning experience
• Analytical skills to assess and drive productivity metrics and key performance indicators
• Ability to plan, problem-solve, and provide innovative solution suggestions
• Requires Bachelor's degree in Business Administration, Supply Chain Management, or Engineering
• 5+ years' experience in the service supply chain space
• 3+ years' experience managing hardware service operations at the regional or global level
• Parts Planning software experience; Baxter Planning software experience preferred