Senior Functional Analyst

• Work on technology solutions involving data and transactional products, serving as the bridge between business and technology
• Lead discussions with stakeholders to gather needs, define requirements, and prioritize requests
• Support the digital product lifecycle, from ideation through maintenance, ensuring strategic alignment and adherence to business needs
• Map business rules and define user stories, acceptance criteria, and user flows
• Deliver executive presentations to stakeholders and leadership
• Facilitate Agile ceremonies, collaborating closely with technology teams and users
• Define and track product KPIs and metrics, driving continuous improvement and contributing to the advancement of data and product governance

• Bachelor's degree or equivalent higher education qualification
• Solid experience in digital product management or product analysis involving technology interfaces
• Experience with Agile methodologies such as Scrum, Kanban, or similar frameworks
• Ability to map business rules and translate them into clear functional requirements for development and IT teams
• Knowledge of Salesforce
• Familiarity with programming or query languages such as SQL, Python, or similar technologies
• Understanding of systems architecture and integrations, including APIs and data flows
• Strong user empathy
• Excellent written, verbal, and visual communication skills
• Active collaboration with product and technology teams
• Proactive approach to identifying problems and usability improvements
• Systems thinking and a focus on delivering tangible value to users
• Strong organizational skills and attention to detail