Senior Microsoft Cloud Engineer

• Serve as the senior technical escalation point for Level 1 and Level 2 engineers
• Own complex technical issues through to resolution
• Conduct root cause analysis and implement long-term solutions
• Provide expert technical support across Microsoft 365 and Azure
• Support Microsoft Entra ID, Intune, Exchange Online, SharePoint Online, Teams and Defender
• Work with Conditional Access and Microsoft Secure Score
• Manage Azure Virtual Machines, Networking, Storage, Files, Backup, Identity and Azure Virtual Desktop
• Plan and implement customer infrastructure projects end-to-end
• Deliver Microsoft 365 migrations and Azure deployments
• Implement Intune solutions and Windows Server upgrades
• Modernise Active Directory environments
• Deliver infrastructure refreshes and security improvements
• Implement backup and disaster recovery solutions
• Support network upgrades and larger cloud infrastructure deployments
• Mentor Level 1 and Level 2 engineers and build wider service desk capability
• Develop technical documentation, standards and standard operating procedures
• Recommend improvements to systems, automation and operational processes
• Identify opportunities to automate repetitive technical tasks
• Contribute to continuous improvement across technical operations

• Expert-level Microsoft 365 knowledge
• Knowledge of Microsoft Entra ID and Microsoft Intune
• Azure expertise
• Experience with Exchange Online and SharePoint Online
• Knowledge of Microsoft Teams and Microsoft Defender
• Windows Server and Active Directory
• Group Policy
• DNS and DHCP
• TCP/IP networking and VPN technologies
• Backup and disaster recovery
• PowerShell
• Desirable: Datto RMM and Datto EDR
• Desirable: RocketCyber
• Desirable: Cisco Meraki
• Desirable: Cloudflare
• Desirable: Microsoft Purview
• Desirable: Azure Virtual Desktop
• Desirable: IT Glue and Autotask PSA
• Desirable: Microsoft Copilot
• Strong troubleshooting and technical decision-making abilities
• Clear communication with customers and colleagues
• Organised, self-motivated and comfortable in a fast-paced managed services environment
• Enjoys mentoring and developing other engineers
• Commitment to continual learning

• Get paid in Australian Dollars
• Medical insurance from day one for you + spouse (or parents if unmarried)
• Generous OPD coverage from doctor visits to all your medical needs
• Home office setup allowance
• Internet allowance
• Gym & wellness allowance
• Regular team events and engagement activities
• Diji Assist mental health and counseling support
• Reimbursement for industry certifications
• Open-door culture where ideas and feedback matter
• Flexible work – home or office
• Rewards and recognition
• Christmas and financial year-end parties