Virtual Medical Receptionist – Plastic Surgery

• Book, confirm, reschedule, and optimize patient appointments to maintain a full clinic calendar
• Manage high-volume inbound and outbound patient calls
• Answer patient inquiries, triage urgent calls, and take thorough messages
• Perform proactive outbound follow-up calls to confirm visits, fill schedule gaps, and remind patients of appointment requirements
• Monitor, prioritize, and respond to practice emails and general inquiries
• Forward clinical questions to appropriate staff
• Maintain professional, polite, and patient-centered communication
• Use inbound/outbound phone systems, email, and digital scheduling tools

• Native-level fluency in spoken and written English with a clear, warm, and highly articulate phone manner
• Proven background handling high-volume calls and managing appointment calendars in an administrative or office setting
• Excellent written communication skills for managing administrative email correspondence
• Quiet, private, HIPAA-compliant home office
• Reliable computer (PC/Mac)
• High-speed internet connection
• Backup power/internet solutions
• Noise-canceling headset
• Prior remote virtual assistant or receptionist experience supporting U.S. healthcare, dental, or wellness practices (preferred)
• Female candidate preferred per practice guidelines