Account Manager

• Stay in touch with active clients and ensure smooth collaboration
• Spot risks early and coordinate with designers and the internal team
• Identify account-growth opportunities through subscription expansion, additional services and partner solutions
• Present growth ideas to the team and clients
• Run quarterly NPS calls and collect qualitative feedback
• Collect testimonials and reviews on platforms such as Clutch and DesignRush
• Conduct exit interviews when clients leave
• Reconnect with past clients and maintain relationships
• Maintain a friendly, professional tone and know when to push clients appropriately
• Collaborate with designers, managers and the sales team

• 1+ year of experience as an Account Manager, Customer Success Manager or in a client-facing B2B role
• Ideally experience in IT services, an agency or SaaS
• Fluent spoken English
• Experience managing 30+ client accounts simultaneously
• Motivation to grow accounts through upsell, cross-sell and expansion
• Proactivity and ability to independently investigate problems
• Structured approach and strong organizational skills
• Empathy and ability to build trust with clients and the internal team
• Readiness to work with AI tools every day
• Understanding of how SaaS and product companies work and their pain points (nice to have)
• Experience working with designers or understanding of design and product development processes (nice to have)
• Ability to work as a private entrepreneur (Ukrainian FOP) is asked in the application

• Fixed salary + bonuses for upsell results
• Regular feedback and opportunities for growth
• Remote work and flexible schedule
• Paid vacation and sick leave
• Co-working compensation
• Finance support (we handle your accounting)
• Ready workflows and AI-powered tools that minimize manual work