Voice AI Developer, CRM Automation

• Design, build, configure, and maintain Voice AI solutions within GoHighLevel or an AI Voice Platform for inbound and outbound calling workflows
• Develop conversational AI agents for lead qualification, appointment setting, follow-ups, customer inquiries, call routing, and reactivation campaigns
• Create and optimize AI prompts, conversation flows, objection-handling logic, qualification criteria, and escalation paths
• Configure and maintain GHL workflows, automations, triggers, pipelines, opportunities, calendars, forms, custom fields, and CRM integrations
• Integrate GHL with external platforms through APIs, webhooks, Zapier, Make, n8n, and custom integrations
• Manage telephony configurations, including phone numbers, call routing, inbound/outbound calling, forwarding, voicemail handling, and Twilio/LeadConnector services
• Build workflows that update CRM records based on call outcomes, lead status, appointments, notes, tags, and follow-up activities
• Integrate Voice AI with internal and external systems to transfer lead, customer, appointment, and call data accurately
• Develop reporting and monitoring for Voice AI metrics including call volume, answer rate, appointment conversion, qualification, transfer rate, duration, outcomes, and cost per call
• Review call transcripts and recordings to improve AI responses, latency, accuracy, objection handling, and conversion performance
• Troubleshoot Voice AI, workflow, API, webhook, CRM synchronization, and telephony issues
• Implement safeguards for data privacy, access control, call consent, recording requirements, and secure customer-information handling
• Document technical configurations, workflows, integrations, AI prompts, and troubleshooting procedures
• Collaborate with Operations, Sales, Marketing, Technology, and other stakeholders on scalable GHL Voice AI solutions
• Evaluate new GHL, Voice AI, and conversational AI capabilities and recommend improvements to automation, speed-to-lead, coverage, and operational efficiency

• 2+ years of experience working with GoHighLevel, CRM automation, conversational AI, or related automation platforms
• Hands-on experience configuring GoHighLevel workflows, triggers, pipelines, calendars, opportunities, custom fields, and CRM automations
• Experience building or managing Voice AI, conversational AI, AI calling agents, or automated phone systems
• Strong understanding of prompt engineering and conversational flow design, including qualification logic, objection handling, fallback responses, and human escalation
• Experience with REST APIs, webhooks, JSON, OAuth/API authentication, and third-party integrations
• Familiarity with Zapier, Make, or n8n
• Working knowledge of Twilio, LeadConnector, SIP/VoIP, or cloud telephony concepts highly preferred
• Experience integrating AI services such as OpenAI or similar LLM-based platforms is an advantage
• Ability to analyze call transcripts, conversion metrics, and workflow performance
• Strong troubleshooting skills across GHL, APIs, workflows, telephony, and external systems
• Basic knowledge of JavaScript/TypeScript, Node.js, or another scripting language highly preferred
• Strong documentation, communication, and problem-solving skills
• Ability to work independently, manage multiple automation initiatives, and translate business processes into technical solutions
• Portfolio in GHL/Voice AI is a plus
• Ability to work from home
• Required application materials include resume, device specifications, Predictive Index Assessment proof, and a 1–2 minute audio or video self-introduction
• Must comply with the company's no-moonlighting policy
• Must be able to secure NBI clearance once hired
• Must be able to provide a Certificate of Employment from previous employment
• Must answer work authorization and employment eligibility questions, including US citizenship and PH work permit status

• Comprehensive, paid training
• Work-from-home setup
• Government-mandated benefits
• 13th-month pay
• HMO
• Memorial Plan
• Paid Leaves
• Attendance and performance-based incentives
• Potential absorption to a regular position with additional benefits