Senior Business System Analyst – ML Team

• Work on AI integrations for Acumatica, specifically building a chat interface that embeds AI into everyday work for Acumatica users
• Focus on complex API integrations and UI design for B2B/ERP systems
• Engage with product managers and support team to identify and elaborate business needs
• Analyze competitors' solutions and track new technologies, products, and features in the ERP area
• Work with software developers, product managers, and fellow analysts to understand technical concepts and translate business needs into technical requirements, including multiple integrations
• Evaluate information from multiple sources; analyze, test, and document functionality when necessary for design work
• Structure information and write functional design specifications and technical requirements
• Collaborate with software developers and QA engineers during programming, debugging, and testing of new or enhanced functionality
• Perform acceptance testing and report bugs
• Troubleshoot customers' issues and propose solutions
• Demonstrate features and enhancements to technical and less technical audiences and manage feedback
• Cooperate with product managers to help elaborate the product backlog

• Higher technical education in computer systems, systems and networks; information systems and technologies, system analysis and management, computational mathematics and informatics
• 10+ years of experience in system analysis, software design and development of functional specifications
• 10+ years of experience in business software development industry
• Previous experience working as a Software Developer, Programming Analyst or other coding related work is a strong advantage
• Understanding of software design principles, software engineering processes, software product lifecycle
• User empathy, ability to model user behavior and see flaws in the running application
• System thinking and ability to manage complexity at different levels
• Ability to structure large amounts of information, decompose objects and processes, synthesize solutions, do impact analysis of the changes
• Strong technical writing and technical communication skills
• Business analysis experience for complex business products (similar to ERP) and products with a continuous life cycle and maintenance would be a plus
• C# .NET experience would be a plus
• Experience with microservices or cloud services integration
• Professional knowledge of English is mandatory
• Russian would be a plus

• Good relocation package (we help people to relocate to Serbia and handle the whole process)
• Private health insurance & life insurance
• 27 days of vacation
• Paid sick leave
• Performance bonuses
• Full work equipment
• Great opportunities for career growth