IT Support Engineer

• Serve as the first point of contact for company-wide IT support
• Resolve hardware, software, and access issues through Slack, Jira, and other channels across time zones
• Handle escalated and unresolved technical issues
• Investigate recurring issues and address root causes
• Set up and manage accounts, access, and permissions across Google Workspace, identity management, and SaaS tools
• Partner with People Operations on secure onboarding and offboarding
• Manage company devices and IT inventory from provisioning through retirement
• Manage IT suppliers including Atlassian, LastPass, and JetBrains
• Coordinate with Finance on licenses, renewals, and costs
• Use AI and automation to streamline support
• Maintain documentation, guides, and self-service resources
• Partner with Security on compliance activities and internal controls

• Experience in IT support or a helpdesk role, ideally in a modern, SaaS-driven environment
• Comfortable troubleshooting on Mac and Windows
• Good exposure to SaaS tools and end-user devices
• Curiosity about AI; experience experimenting with AI tools for troubleshooting, research, or automation
• Hands-on experience administering Google Workspace or a similar identity platform
• Clear written and spoken English
• Habit of documenting how things work
• Ability to work remotely in a distributed team
• Experience with Jira Service Management or similar ticketing tools (nice to have)
• Familiarity with MDM tools such as Intune (nice to have)
• Exposure to security and compliance frameworks such as SOC 2 and ISO 27001 (nice to have)
• Experience managing SaaS vendors and licensing (nice to have)
• Basic scripting or automation using Bash, PowerShell, or AI-assisted tools (nice to have)
• Candidates must be based in Colombia
• B2 or higher proficiency in English

• 15 days paid vacation per year plus 18 public holidays
• Private Healthcare
• Monthly team bonding allowance
• Menopause support
• Choice of a workstation
• Ability to work for up to 3 months per year from any country in the world
• Training allowance of up to $750 USD per year
• $250 USD to spend on your home office every year
• Fun and collaborative environment with a focus on making a difference in the world