Senior Cloud DBA Engineer, PostgreSQL, AWS RDS

• Deploy, operate, and maintain NICE’s global customer-hosted databases
• Resolve customer issues requiring direct access to database infrastructure
• Administer the AWS console
• Perform new database and RDS service deployments
• Conduct AWS RDS database health and availability checks using CloudWatch and Performance Insights
• Analyze database logs and error logs
• Configure, monitor, and fine-tune alert thresholds
• Perform RDS instance actions and compare configurations with Terraform code
• Export/import PostgreSQL data and perform SQL Server backup/restore operations
• Install and deploy databases; configure backups, maintenance jobs, and other database features
• Perform database administration, restores, patchset/service pack installation and removal, edition upgrades/downgrades, and troubleshooting of locking and corruption issues
• Implement solutions with minimal downtime
• Perform operational duties including database backups, application server health checks, and service recycling
• Identify and resolve operational issues such as batch failures, network issues, and client data-feed errors
• Monitor server performance, memory utilization, CPU, file systems, databases, batch jobs, and backup/restore processes
• Prepare, review, test, and execute T-SQL and PowerShell scripts for database administration
• Investigate performance issues and implement tuning solutions
• Create and extend documentation, share information, and assist global database team members
• Work with monitoring tools
• Provide 24x7 production SaaS infrastructure support, including on-call and out-of-hours/weekend support

• 6 to 10 years of experience as a DBA managing multiple database engines
• Minimum 6 years of relevant DBA experience
• Hands-on experience with multiple versions of PostgreSQL is mandatory
• Knowledge or experience with Microsoft SQL, Aurora, and MySQL is an advantage
• Hands-on experience with AWS Cloud and AWS RDS
• Basic coding skills in PowerShell, Python, and Terraform
• Understanding of AWS automated backups, historical backup timings, and ad-hoc snapshots
• Understanding of ITIL, including incidents, service requests, and change management
• Willingness to learn database and backup infrastructure technologies, including storage, backup, operating systems, automation tools, cloud solutions, and other database technologies
• Ability to establish and maintain cooperative working relationships in a global, diverse, multicultural environment
• Bachelor's or Master's degree in Computer Science or Information Technology
• Willingness to participate in a 24x7 on-call rota and out-of-hours/weekend support

• Remote work in Colombia
• Equal opportunity employer
• Positive, diverse, multicultural working environment
• Global team collaboration
• 24x7 support/on-call rotation participation