IT Solutions Engineer

• Own the design, build, and maintenance of automated provisioning and deprovisioning across applications
• Implement birthright roles and HiBob-driven joiner, mover, and leaver workflows
• Integrate HiBob, JumpCloud, Tequipy, Google Workspace, Slack, Notion, and the wider SaaS estate using REST APIs, SCIM, and n8n
• Configure and debug SSO/SCIM and SAML flows in JumpCloud
• Own SSO application integrations and troubleshoot provisioning and authentication issues
• Build security and compliance automations for local-admin removal and least-privilege enforcement, contributing to DORA, ISO 27001, and SOC 2 efforts
• Administer Jira Service Management, including workflows, request types, forms, and automations, alongside Atlassian, Slack, and Notion
• Build and test JumpCloud MDM policies, profiles, and scripts for zero-touch Windows and macOS deployment via Apple Business Manager
• Manage software deployment and OS-level configuration at scale
• Monitor system logs, performance, and SaaS usage to identify waste and cost-saving opportunities
• Implement license reclamation and other budget-optimization flows
• Create and maintain technical documentation, configuration records, automation flows, and API maps
• Lead smaller technical projects end to end and provide technical guidance to the team
• Collaborate with Security, People Ops, DevOps, and the Solutions Engineer on end-to-end solutions

• At least 3 years in IT support, systems administration, or IT/DevOps engineering
• Hands-on expertise across Windows and macOS environments
• Strong IAM experience with JumpCloud or a comparable IdP for SSO, SCIM, and SAML
• Experience configuring integrations and debugging complex provisioning and authentication issues
• Strong MDM/UEM experience with JumpCloud MDM, Intune, or Jamf
• Experience creating endpoint profiles and scripts for zero-touch deployment
• Scripting skills in PowerShell, Bash, Python, or similar
• Experience with REST APIs, webhooks, SCIM, and n8n or a comparable automation/iPaaS platform
• Proficiency administering Google Workspace or M365
• Experience with ITSM tools, ideally Jira Service Management
• Clear, concise communication in English across technical and non-technical audiences
• Advanced use of AI tools for troubleshooting, drafting automations, and operational efficiency
• Familiarity with ISO 27001, DORA, SOC 2, and SaaS governance/management tooling is a strong plus
• Experience with HRIS-driven automation such as HiBob and hardware lifecycle tooling such as Tequipy is a strong plus
• Experience in high-growth, modern infrastructure environments is a strong plus
• ITIL 4 Foundation and JumpCloud Core Certification, or willingness to certify, is a strong plus

• Opportunity to make a genuine impact on the product
• Continuous personal and professional development resources and opportunities
• Flexibility to travel and work remotely or in a hybrid model across Europe
• Stock Options Program available to every team member
• Constant support and care in a modern, friendly, and eco-conscious corporate culture
• Work & Swim Program: one month in a corporate apartment in Cyprus