Siebel Developer, Tier 2 Support

• Manage and resolve Oracle Siebel incidents across multiple business domains, including Order Management and Payments, within established SLAs
• Provide L2/L3 production support for Oracle Siebel CRM/POS systems
• Troubleshoot incidents, perform root cause analysis, and resolve application issues within SLA targets
• Monitor application health, integrations, workflows, and batch processes
• Develop and support Siebel platform enhancements, including Address Standardization, NCOA/DNC streamlining, and automation capabilities
• Support releases, deployments, testing, and production validation activities
• Coordinate with business users, service desk, infrastructure, vendor teams, TPMs, and stakeholders
• Maintain operational documentation, knowledge articles, and support procedures
• Identify recurring issues and recommend process or system improvements
• Develop and support integrations with enterprise systems, eCommerce platforms, and POS solutions

• Strong analytical and troubleshooting skills to identify and resolve complex application and operational issues
• Ability to quickly learn Sleep Number business processes across Order Management, Payments, Fulfillment, and Customer Service
• Experience with Siebel Development tools, including SQL, Shell Scripting, EIM/EAI, and Web Services
• Strong understanding of Oracle Siebel architecture, business processes, and core functionality
• Ability to collaborate with TPMs and business stakeholders across supported domains
• 5+ years supporting Oracle Siebel CRM applications in a production environment
• Strong knowledge of Siebel configuration, workflows, business components, business services, and EAI
• Experience troubleshooting integrations, SOAP/REST web services, and Oracle databases
• Strong SQL and data investigation skills
• Experience with incident, problem, and change management processes
• Excellent analytical, communication, and stakeholder management skills
• Any Degree