Senior Collections Associate

• Own and manage a portfolio of high-value, complex customer accounts, driving end-to-end collections activity
• Proactively engage customers via phone, email, and video calls to resolve overdue balances and disputes
• Partner cross-functionally with Sales, Customer Success, Legal, and Deal Desk to resolve billing and contractual issues impacting collections
• Escalate and manage senior-level conversations with sales leadership and customer stakeholders on high-risk or high-value accounts
• Maintain accurate collections forecasts, aging reports, and cash application records
• Identify process improvements to reduce Days Sales Outstanding (DSO) and bad debt exposure
• Utilize Oracle and Tesorio (or comparable platforms) to manage workflows, track account status, and report on portfolio health
• Support month-end and quarter-end close processes related to accounts receivable

• Minimum 5 years of collections experience, ideally within SaaS, FMCG, or Financial Services industries
• Demonstrated history of engaging at a senior sales management level to resolve account issues
• Strong verbal and written communication skills, with the ability to negotiate confidently and professionally
• Proven ability to manage a complex, high-value portfolio independently
• Detail-oriented with strong organizational and time-management skills

• Two designated company-wide paid wellness days off each year
• Paid birthday day off within the birthday month
• 40 hours of paid volunteer time off annually
• Free, confidential, 24/7/365 Employee Assistance Program
• Zurich Travel Assist business travel medical, safety, pre-trip planning, and emergency support
• Monetary referral bonuses for successful referrals
• Location-specific comprehensive medical/dental insurance
• Location-specific retirement/pension plans
• Location-specific life or accident protection