Manager, Forward Deployed Engineering

• Lead, hire, coach, and grow a team of forward-deployed engineers
• Set clear expectations and conduct 1:1s, feedback cycles, and performance development
• Allocate engineers across parallel strategic projects and manage load and utilization
• Anticipate delivery bottlenecks and own capacity planning and staffing
• Manage engineering delivery across deployments, including milestones, dependencies, risks, escalations, and stakeholder alignment
• Implement time tracking and reporting for effort, progress, and capacity visibility
• Provide technical leadership, review designs and code, and unblock high-severity production issues
• Build reusable field engineering patterns, playbooks, and standards
• Translate recurring customer needs into productization proposals
• Partner with Product and Core Engineering to reduce one-off solutions
• Collaborate with customer architecture, security, and platform teams to deliver outcomes and build long-term technical trust

• 8+ years in software engineering, systems integration, DevOps, or data engineering roles with meaningful production responsibility
• Proven ability to lead and develop engineers through management, team leadership, coaching, hiring, or performance growth
• Demonstrated success delivering complex technical projects in large enterprise environments with multiple stakeholders and constraints
• Strong capabilities across backend engineering, APIs, cloud platforms, Kubernetes, infrastructure-as-code, and databases
• Ability to review designs and guide production decisions
• Ability to personally own and drive smaller technical workstreams end-to-end
• Ability to debug and implement technical solutions when necessary
• Strong planning, prioritization, capacity planning, and risk management skills
• Customer-facing communication skills with customer engineering teams and senior technical stakeholders
• Clear written and verbal communication
• Experience building or integrating AI/LLM-powered systems is a strong plus, ideally in forward-deployed or solutions engineering environments
• Typescript, NodeJS, OpenAI, Microsoft Azure, Kubernetes, Docker, Terraform, MongoDB, MySQL, Redis, Kafka, and MCP experience/knowledge

• Equal opportunities regardless of race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background, and other characteristics
• GDPR and ISO compliance, including ISO 27001, in handling sensitive information