Bilingual Surgical Coordinator, Scheduler – Orthopedic, Spine

• Schedule and maintain patient appointments for consultations, follow-up visits, and pre-operative evaluations
• Coordinate surgical procedures, securing operating room time and aligning provider, facility, and patient schedules
• Manage scheduling systems in real time to ensure optimal clinical flow and minimize gaps or double-bookings
• Facilitate complete pre-operative and post-operative care coordination across all participating care providers and facilities
• Ensure required medical clearances, diagnostic test results, and prior authorizations are secured before scheduled surgery dates
• Review and verify patient records for complete clinical, legal, and insurance documentation
• Serve as the primary point of contact for patients preparing for or recovering from surgical procedures
• Explain pre-operative requirements and post-operative care plans to patients and family members
• Address patient inquiries, provide compassionate support, and escalate clinical concerns to providers when necessary
• Maintain accurate patient records in the EMR system
• Track procedure status, follow-up timelines, and post-operative milestone check-ins
• Communicate with surgical teams and clinic providers regarding schedule updates and clinical preparation needs

• Prior experience in surgical coordination, medical scheduling, or clinical care navigation
• Solid grasp of surgical scheduling workflows, pre-op clearance requirements, prior authorization processes, and post-op instructions
• Exceptional verbal and written English skills with a warm, professional bedside manner over the phone
• Comfortable navigating Electronic Medical Record (EMR) software, digital scheduling tools, and cloud communications
• Highly organized with an ability to manage multiple surgical timelines and strict documentation deadlines without error