Senior Account Manager – Project Operations, Client Relationships

• Own strong client relationships through timely communication, responsiveness, attention to detail, calls, requirements gathering, follow-ups, and delivery assurance
• Independently manage ongoing client accounts and projects
• Drive smooth communication, timely follow-ups, and execution across teams and stakeholders
• Lead and manage Account Managers/Executives
• Set direction, review work quality, coach client handling and execution, and ensure accountability across accounts
• Identify and coordinate creative talent based on quality, fit, availability, timelines, and budget
• Lead proposals, scopes, and project plans
• Own pricing discussions, commercial decisions, and project solutioning
• Track project progress and maintain account updates
• Organize documentation across proposals, timelines, deliverables, and account updates
• Ensure operational discipline across accounts
• Take full ownership of accounts, client relationships, and team execution within 90 days

• Minimum 5 years of agency experience in account management, client servicing, and project leadership
• Currently operating as a Senior Manager, Group Account Manager (GAM), Account Director, or equivalent
• Proven experience running a team by coaching, delegating, and holding people accountable
• Proven experience managing client relationships end-to-end, including at a senior/stakeholder level
• Strong domain experience across design, video, and content/creative services
• Excellent communication skills; confident, articulate, and comfortable representing the business in front of clients and leadership
• Highly organized, detail-oriented, and dependable
• Strong problem-solving ability and comfort handling multiple moving pieces
• Strong commercial thinking across pricing, proposals, and project economics
• Ownership mindset with ability to take initiative and drive things forward independently
• Must-have skills: Manage Client Relationships, Client Services
• Good-to-have skills: Key Account Management, Marketing Campaign Management, Team Handling

• Exposure to some of the biggest brands in India and high-quality creative projects at scale
• Real ownership across client servicing, project management, pricing, proposals, and talent coordination
• Responsibility for managing and developing a team
• Vibrant and collaborative community
• High-trust environment valuing initiative, accountability, and strong execution
• Remote-first flexibility and autonomy
• Collaborative team environment