Maintenance Coordinator

• Receive, triage, and manage property maintenance requests and work orders from intake through successful completion
• Explain work order details, timelines, expectations, and resolution steps to tenants
• Maintain accurate real-time logs, records, updates, and documentation in AppFolio
• Negotiate vendor pricing and ensure fair rates, accurate scopes of work, and high-quality deliverables
• Source, vet, and onboard new service providers and contractors
• Coordinate tenant access and schedule contractors/vendors for property visits and repairs
• Review work completion reports and audit vendor invoices against original quotes
• Approve audited invoices for payment
• Serve as the primary point of contact between tenants, property managers, and vendors
• Own the maintenance workflow, drive issue resolution, and manage vendor relationships

• Demonstrable hands-on experience using AppFolio for property management and maintenance operations
• Outstanding verbal and written English communication skills
• Proven track record of negotiating pricing, reviewing job scopes, and holding vendors accountable
• Superb attention to detail and strong multi-tasking capabilities
• Ability to manage high-volume daily requests efficiently
• Solid understanding of residential property maintenance issues, trade terminology, and standard repair timelines
• Strong troubleshooting capabilities to assess issues accurately before dispatching vendors
• Previous experience in property management coordination; not an entry-level role
• Ability to work independently, take ownership, resolve conflicts proactively, and prioritize competing demands under pressure
• Ability to receive payments via Wise; Wise must support local bank transfers in the candidate's country of residence or bank location

• 100% remote
• $50 birthday bonus
• $200 testimonial bonus
• No tracker
• Full-time, 40 hours per week