Junior CRM Retention

• Execute, build, and schedule retention journeys and marketing automation workflows
• Use platforms such as Bloomreach and Builder
• Collaborate with Content, Design, Loyalty, and Customer Support teams
• Ensure retention activities align with broader brand campaigns
• Assist with troubleshooting CRM workflows
• Identify process enhancements to improve operational efficiency
• Work with the Customer Service team to improve the experience of customers requesting additional rewards
• Develop CRM operations through structured training and hands-on experience

• Comfort with new software and ability to quickly learn new platforms
• Detail-oriented, accurate, and consistent approach to work
• Effective communication skills
• Ability to work independently and collaborate across departments
• Proactive, self-starter mentality
• Drive to identify opportunities for improvement
• Willingness to transition into CRM operations and player engagement
• Educational path will not be a barrier to joining

• Brand-new role with ownership over CRM operations
• Structured training and hands-on experience
• High visibility with senior leadership
• Opportunity to design best practices shaping company growth
• Equal-opportunity workplace committed to diversity, inclusion, and employee contribution