Customer Support

• Respond to customer inquiries through email in a timely and professional manner
• Assist with order status, shipping, product, and routine customer questions
• Investigate customer issues and provide accurate, helpful responses
• Follow up on unresolved inquiries and escalate complex issues when necessary
• Maintain a professional and consistent brand voice
• Review order details and customer information in Shopify or related systems
• Assist with routine order management and customer account inquiries
• Identify order discrepancies and flag issues requiring additional attention
• Maintain accurate customer and order information
• Enter, update, and verify information across internal systems and spreadsheets
• Maintain organized records of customer inquiries and issue resolutions
• Complete routine administrative tasks related to customer support
• Ensure data accuracy and consistency across records
• Follow established customer support procedures and workflows
• Identify recurring customer issues and communicate relevant patterns to the team
• Maintain organized support notes and documentation
• Adapt to new tools, processes, and communication channels as the business grows

• Strong written English communication skills
• Excellent attention to detail and data accuracy
• Strong organizational and time management skills
• Ability to manage multiple inquiries and prioritize tasks effectively
• Professional customer service and problem-solving skills
• Ability to work independently with minimal supervision
• Reliable internet connection, suitable computer, and quiet workspace
• Ability to maintain consistent availability during the agreed working schedule
• Previous experience in customer support or customer service (nice-to-have)
• Hands-on experience with Shopify or Shopify order management (nice-to-have)
• Experience supporting ecommerce businesses (nice-to-have)
• Familiarity with help desk platforms or shared customer support inboxes (nice-to-have)
• Experience with spreadsheets and administrative data entry (nice-to-have)
• Experience creating customer support templates or documenting workflows (nice-to-have)
• Familiarity with SMS-based customer support (nice-to-have)

• Remote Work: Work from anywhere—our team is global, and we value work-life balance.
• Growth Opportunities: As a key player i you’ll have the chance to shape your role and grow with us.
• Innovative Culture: Join a team that is passionate about leveraging data to solve challenges and drive success in a rapidly evolving market.
• Candidates will be asked to agree to Lago’s Confidentiality and Non-Circumvention Agreement as part of the recruitment process.