Customer Success Engineer

• Design efficient, automation-first delivery workflows for large datasets.
• Unite and reconcile GIS, LiDAR and non-spatial data sources to improve client reporting accuracy and reliability.
• Build reports and dashboards for data analysis and tracking, tailoring the Neara Platform to client requirements.
• Configure client projects and integrate the Neara platform with Japanese utility clients’ systems.
• Detect inaccuracies in digital models and implement efficient remediation solutions.
• Partner with engineering and product teams to identify and prioritise platform improvements, including localisation for Japanese standards and workflows.
• Analyse client requests and issues on delivery and pre-sales projects and identify opportunities to add value.
• Assist with documentation for commercial team members, including technical explainers for Japanese utility research groups.
• Mentor and train new team members as the Japan team grows.
• Work with customers in Japanese and the wider Neara team in English.
• Collaborate with APAC delivery, product, sales and engineering teams, as well as colleagues in Europe and the US.
• Report to the VP of Customer Success, APAC.

• A university degree, ideally in Electrical or Civil Engineering, Geography/GIS, Computer Science, Physics, Mathematics or a related field.
• Business-level or native Japanese, including technical writing and customer-facing communication.
• Professional working proficiency in English for communication with global teams.
• Experience in GIS/CAD geoprocessing and/or LiDAR.
• Experience with FME and databases including logical, lookup and reference functions is highly regarded.
• Familiarity with GIS and asset management platforms used by Japanese utilities, such as ESRI, is highly regarded.
• Proven coding experience in at least one programming language, with a track record of implementing scalable solutions in a professional setting.
• Experience working with cloud-based software.
• Three years of experience in GIS, engineering, implementation or technical delivery roles.
• Experience supporting transmission or distribution infrastructure projects for Japanese utilities or their engineering partners is highly preferred.
• Experience in system implementations, integrations and technical project delivery is highly regarded.
• Familiarity with Japanese design or engineering standards and/or line design tools such as PLS-CADD.
• Strong interest in spatial reasoning and working with 2D and 3D data.
• Careful, quality-focused approach and commitment to completing complex technical work.
• Collaborative communication across cultures and time zones.
• Adherence to Neara’s information security policies and responsible handling of client and infrastructure data.
• Current and unrestricted rights to work in Japan.

• Long-term career development as an early member of Neara’s Japan team, with room to grow as the business expands.
• Meaningful work contributing directly to society by making Japan’s power infrastructure safer and more resilient.
• Stability and backing of a well-funded international company.
• Access to global expertise and training.
• Regular travel to customers and Neara offices in Sydney, London and the US.
• Supportive, collaborative colleagues who value your ideas and expertise.
• Remote working in Japan.
• Travel expectations to customers and the team based in Tokyo.