Customer Success Manager, EMEA

• Deliver strategic account management to enterprise clients and relocation management partners across EMEA
• Support in devising consultative approaches based on client needs and requirements, including technology, cost-savings, and workflow/experience optimisation
• Achieve high client satisfaction rates through positive evaluations and increased NPS scores
• Represent AltoVita at industry and client events across EMEA
• Collect and analyse client performance data and present key findings during monthly reporting and QBR sessions
• Proactively contribute to strategic design of innovative solutions for clients
• Contribute to clients’ full adoption of AltoVita’s technology and product
• Maintain proactive, transparent, solutions-oriented communication, particularly during critical issues, escalations, or service-impacting events
• Ensure client communications about timelines, deliverables, incidents, and resolutions align with contractual SLA commitments and internal operational standards
• Drive internal cross-functional alignment across Sales, Product, Hospitality Growth, Customer Success, and Finance
• Support inbound sales and share-of-wallet growth
• Assist with onboarding new clients in EMEA
• Organise frequent in-person visits to clients’ offices and meet key stakeholders across all levels
• Identify opportunities to support clients globally

• 5+ years of experience in corporate housing, global mobility or relocation is a must
• Proven track record in the corporate accommodation industry (serviced apartments, hospitality, corporate agency, corporate housing among others)
• Self-motivated, hardworking account/customer success manager with proven success in managing global mobility & RMC clients
• Fast learner, problem solver
• Frequent travel is required for this position
• Consistent and proactive communication is a core requirement of this role
• All stakeholders, including clients, partners, leadership, and cross-functional teams, are expected to receive timely updates, clear ownership, and responsive follow-through at all times

• Incredible opportunities for growth and career advancement
• A fully-remote working environment
• Wellness benefits and a wellness budget, which can be spent on a range of options including gym memberships, home meal delivery services, mindfulness applications, and many more
• A work-from-home allowance to get your home-office set up
• A generous vacation package so you can recharge or explore