Customer Support Consultant, Fluent English, Spanish

• Deliver customer support via phone, email, chat, and social media
• Assist customers with booking questions and transportation-related inquiries
• Answer incoming phone calls from drivers and help resolve their issues
• Handle and track customer support tickets in Freshdesk
• Escalate complex cases to relevant internal teams
• Build strong and lasting customer relationships
• Handle sensitive customer data with care and security
• Apply customer happiness practices
• Maintain a deep understanding of the client’s solutions and meet KPIs

• Native Spanish and excellent English communication skills (at least C1 for both spoken and written)
• At least 1 year of customer service experience
• Strong communication and problem-solving skills
• Ability to handle customer inquiries across multiple communication channels
• Responsible, proactive, and customer-oriented attitude
• Personal computer with at least 8Gb of RAM
• Stable internet connection with minimum 50 Mbps download and 40 Mbps upload
• Experience in logistics, transportation, or travel-related customer service is a great plus
• Experience with Freshdesk is a great plus

• Fixed schedule: Monday-Friday, 5 AM-1 PM (GMT-3)
• Opportunity to cooperate fully remotely
• Inclusive international environment
• Compensation in USD
• Rewards for referring friends
• Balance between project workload and personal time
• Internal health policy
• Responsive leadership interested in your development and long-lasting cooperation
• Greenhouse conditions for self-development
• Culture built on trust, with no time-tracking requirements