Customer Service Specialist

• Independently process national and international customer and service orders accurately and on schedule
• Coordinate returns, repairs, product exchanges, and credit notes
• Serve as the point of contact for customer inquiries about products, prices, terms and conditions, and delivery times
• Work closely with Service, Logistics, and other specialist departments
• Manage orders in the ERP system and ensure efficient order processing
• Create work instructions and support the continuous improvement of service processes
• Analyze KPIs and reports and work with the manager to derive optimization measures

• Completed commercial training or a degree in business administration
• Professional experience in Customer Service, Aftersales, Order Management, or Inside Sales
• Structured, independent, and solution-oriented approach to work
• Strong service and customer focus
• Willingness to challenge existing processes and continuously improve them
• Very good German and good English language skills
• Confident user of MS Office, particularly Excel
• Experience with ERP systems, such as IFS

• Flexible working hours, flexitime, and the opportunity to work remotely
• Scope to shape processes and directly implement your own ideas
• Open corporate culture with an active feedback culture, short decision-making processes, and development opportunities
• Work in an autonomous business unit with flat hierarchies and corporate infrastructure
• 30 days of annual leave
• Employee discounts
• Free parking with charging stations for electric vehicles and e-bikes
• Company bike leasing (JobRad)