Deployment & Installation Supervisor

• Lead and assist in the complete deployment and installation process for the Service business, including product deployments, installations, upgrades, and strategic rollout programs
• Establish, govern, and continuously improve the deployment operating model, including standard methodologies, labour models, technical standards, and deployment processes
• Evaluate incoming deployment activities and determine suitable delivery pathways
• Conduct or coordinate site surveys and technical assessments
• Develop Scope of Works documentation covering installation methodology, labour requirements, sequencing, customer responsibilities, equipment needs, and access arrangements
• Assess deployment activities against contracted scope, identify additional works, prepare customer variation quotations, and obtain commercial approvals
• Provide technical governance and support to the Resource Planner
• Appoint and support Lead Technicians, ensuring alignment with project scope, customer expectations, and delivery objectives
• Promote resource sharing across operational teams to improve technician utilization and reduce labour costs
• Conduct post-installation quality audits and implement improvements
• Build working relationships with Sales, Product Management, Field Operations, Service Systems, Service Support, and customers
• Promote technology, automation, and AI integration in deployment planning, scheduling, communication, reporting, and operational performance
• Ensure safety, compliance, and operational governance align with legislative requirements and company policies
• Monitor deployment performance through operational reporting and metrics, recommending improvements to efficiency and commercial outcomes

• Established background in handling deployment and installation operations in a rapidly changing setting
• Proven leadership qualities enabling the promotion of continual advancement and operational excellence
• Strong project coordination abilities, including technical planning, site evaluation, and quality assurance
• Ability to develop comprehensive documentation and manage commercial aspects of deployment activities
• Effective communication and collaboration skills to work with cross-functional teams
• Experience with technology, automation, and AI to improve operational performance
• Strong emphasis on safety, adherence, and governance in deployment activities
• Proven ability to build and maintain strong working relationships with internal and external collaborators
• Outstanding problem-solving abilities and the capacity to adjust to shifting priorities
• Dedication to delivering outstanding customer outcomes and supporting business growth

• Annual bonuses and incentives may be available depending on role and location
• Health and wellbeing benefits may be available depending on role and location
• Paid time off may be available depending on role and location
• Retirement plans may be available depending on role and location
• Insurance coverage may be available depending on role and location
• Other local or statutory benefits may be available depending on role and location
• Comprehensive pay and benefits package
• Pay-for-performance compensation approach