Senior Solutions Architect

• Identify and define prospective customers’ technical requirements and use cases
• Align Immersive Labs’ technical and business value proposition with customer needs
• Partner with Enterprise Sales to conduct POVs with new and existing customers
• Deliver in-depth solution demonstrations and manage proof-of-concepts
• Act as a security advisor throughout the technical sales cycle
• Build cyber skills programs, facilitate crisis simulations and measure organizational risk
• Partner with customers to achieve business objectives, cybersecurity initiatives and desired outcomes
• Establish strategies and roadmaps for cyber workforce resilience
• Deliver routine Executive Business Reviews
• Recommend improvements to existing programs and suggest new programs
• Drive adoption and maximize the value of the Immersive One Platform
• Stay informed about evolving threats, trends and technologies
• Collaborate with product, content and engineering teams as the voice of the customer
• Support customers in operationalizing Immersive One using platform metrics, custom reports and insights
• Serve as an escalation point and primary liaison between sales, product leadership and client accounts
• Assist the Customer Success Manager with Executive Business Reviews, executive-level reports and account health and expansion opportunities
• Provide long-term, embedded consultancy throughout the customer contract

• 5+ years of work experience in an information security practitioner or solution consulting role, including pre-sales experience
• Customer Success experience highly desirable
• Extensive experience in client-facing roles
• Experience consulting and presenting to C-level executives and technical stakeholders
• Proficiency in IT fundamentals, including computer hardware/software, databases, networking, security and software development
• Authoritative knowledge of information security concepts, domains, compliances and standards
• Ability to articulate value and discuss technical concepts in a jargon-free manner
• Hands-on experience with Windows and Linux operating systems
• Experience with security tools including IDS, firewalls, anti-malware and SIEM
• Experience with public cloud environments
• Experience leading technical presentations for technical and non-technical audiences across all levels
• Industry qualifications such as CISSP desirable but not essential
• Right to work in the region without sponsorship

• Additional benefits allowance for pension, healthcare and housing
• 25 days annual leave
• 2 volunteering days
• Birthday half day
• Enhanced parental leave
• Mindfulness groups
• Critical illness cover
• Career and learning development through the platform
• ‘Learn Anything’ fund
• Share options
• Sales incentives
• Recognition & Rewards
• Flexible working options, including flexible start and finish times, reduced hours, job share and remote working
• Monthly socials
• Sports clubs
• Biannual meetings at the EMEA HQ
• Regular in-person regional meetings