Systems Analyst

• Provide technical user support and manage user accounts
• Diagnose and troubleshoot application issues
• Write clear, concise, and descriptive bug reports
• Handle service requests, including database exports/imports and data quality management
• Dispatch tickets
• Analyze, identify, and document opportunities to optimize applications and support processes
• Contribute to the data quality and usability of applications
• Communicate user feedback to Product Management
• Help build the support knowledge base and compile user documentation
• Collaborate with Product Management, Developers, the Quality Assurance team, and business partners

• Bachelor’s degree in Computer Science, Information Systems, Software Engineering, Business Administration with an IT focus, Data Analytics, or Information Technology
• Knowledge of Oracle databases and SQL, with basic PL/SQL skills
• Strong Microsoft Excel skills
• At least one year of experience in CRM support
• Advanced or fluent English is required

• Work from home
• Opportunity to learn and grow with ANDRITZ