Network Security Engineer II

• Manage day-to-day L2 network and security operations, incidents, standard changes, and service tasks through ServiceNow
• Provide 24x7 operational support for core enterprise infrastructure and application connectivity
• Liaise with customer stakeholders, including incident response, disaster recovery, and information security teams
• Resolve L2 incidents and execute change requests according to ITIL processes
• Administer Palo Alto firewall policies, NAT, and VPNs
• Troubleshoot Zscaler ZIA/ZPA access, cloud proxies, and Client Connector issues
• Troubleshoot BGP, OSPF, VLANs, switching protocols, and Juniper Mist enterprise Wi-Fi
• Manage Infoblox DNS records, DHCP scopes, and IPAM
• Escalate complex issues to L3 teams with technical analysis and recommendations
• Participate in major incident management, post-incident reviews, and root cause analysis
• Own incidents through resolution and maintain clear stakeholder communication
• Analyze security and network events, identify incidents, and implement corrective actions
• Manage and assist with firewall rule changes, policy optimizations, upgrades, migrations, and configuration updates

• Immediate joiner
• L2 network and security engineering experience
• Experience managing day-to-day operations, incidents, standard changes, and service tasks via ServiceNow
• Experience with Palo Alto firewall policies, NAT, and VPNs
• Experience troubleshooting Zscaler ZIA/ZPA, cloud proxies, and Client Connector issues
• Experience troubleshooting BGP, OSPF, VLANs, and switching protocols
• Experience with Juniper Mist enterprise Wi-Fi
• Experience managing Infoblox DDI, DNS, DHCP, and IPAM
• Experience with firewall rule changes, policy optimization, upgrades, migrations, and configuration updates
• Knowledge of ITIL processes
• Preferred certifications: PCNSA, ZCCA/ZCCP, CCNA/JNCIA
• Strong analytical, troubleshooting, and problem-solving abilities
• Ability to prioritize multiple incidents in a fast-paced operational environment
• Strong verbal and written communication skills with technical and non-technical stakeholders
• Ability to work independently and collaborate across teams
• Willingness to work flexible schedules and support critical customer situations

• Equal employment opportunity
• Disability or special-needs accommodation
• Flexible schedules and support for critical customer situations