Tech Lead – ServiceNow, IRM

• Serve as a ServiceNow Tech Lead focused on Integrated Risk Management (IRM) for strategic projects.
• Provide technical leadership for ServiceNow IRM implementation, enhancement, and support projects.
• Map, organize, and assign team activities in accordance with ServiceNow best practices.
• Translate business requirements related to risk, controls, audit, and compliance into technical solutions.
• Design and implement solutions across Risk Management, Policy and Compliance, Audit Management, and Third-Party Risk Management.
• Plan and architect sprints based on user stories and project priorities using Scrum.
• Support the configuration, customization, and implementation of ServiceNow solutions.
• Develop and automate processes, approval workflows, controls, metrics, and notifications.
• Configure risk profiles, entities, controls, tests, evidence, issues, and action plans.
• Develop integrations and APIs using RESTful concepts.
• Support technical decision-making, problem resolution, and continuous improvement.
• Ensure technical quality and adherence to ServiceNow best practices.
• Collaborate with technical, functional, architecture, security, risk, audit, and compliance teams.
• Participate in client meetings involving technical and functional discussions related to IRM.

• Proven experience as a Tech Lead, Senior Developer, or ServiceNow Technical Consultant.
• Hands-on experience implementing, enhancing, or supporting the ServiceNow IRM/GRC module.
• Knowledge of risk management, internal controls, audit, and compliance processes.
• Experience with one or more IRM components: Risk Management, Policy and Compliance Management, Audit Management, Third-Party Risk Management, or Regulatory Change Management.
• Knowledge of configuration and development on the ServiceNow platform.
• Experience with integrations, REST APIs, and process automation.
• Experience working with Agile methodologies, such as Scrum or Kanban.
• Ability to understand business requirements and translate them into technical solutions.
• Ability to lead technical decisions and support team development.
• Strong communication and interpersonal skills for working with diverse stakeholders and levels of seniority.
• Leadership, organizational, and delivery-tracking skills.
• Advanced English; preferred for international projects.
• ServiceNow CSA certification.
• CIS – Risk and Compliance certification or another ServiceNow IRM-related certification is a plus.
• End-to-end experience with IRM implementation projects is a plus.
• Knowledge of ISO 27001, ISO 31000, SOX, COSO, and NIST is a plus.
• Experience with SecOps and integrations between IRM, Information Security, and other ServiceNow modules is a plus.
• Fluency in English and advanced Spanish are a plus.
• Postgraduate degree or MBA in Technology, Information Security, Risk, Audit, or a related field is a plus.

• Flexible Benefits: Meal Voucher / Food Voucher.
• SulAmérica Health Insurance – no co-pay and 100% employer-funded.
• SulAmérica Dental Plan – 100% employer-funded.
• Home Office Allowance.
• Life Insurance.
• Childcare Assistance.
• Profit-Sharing Program (PPR).
• Quality of Life and Well-Being: Wellhub (Gympass).
• Digital Urgent Care: 24/7 telemedicine, with appointments available within 20 minutes.
• Telehealth consultations with medical specialists.
• Chronic Care Management: personalized, multidisciplinary support.
• Maternity Program: support throughout pregnancy from qualified professionals.
• Nutrition Program: support for employees seeking healthier eating habits, including consultations with nutritionists.
• Social Support: social workers, plus legal and financial guidance.
• Emotional Health: checkups, psychotherapy, and an emergency and urgent-care support center.
• Benefits Club – Education and Career: partnerships with courses, colleges, and language schools.
• Shark Academy: ongoing training and fully funded certifications.
• #sharkteam: exchange of experience and knowledge with a market-leading team.
• Aoop Lovers: gamification program offering the opportunity to exchange points for rewards.